Return & Refund Policy

Last updated: November 2026

1. Returns & Exchange Window

We want you to be completely satisfied with your purchase from Thready Lane. You are entitled to request a return or exchange within 14 days from the date you receive your order.

2. Return Conditions

To be eligible for a return or replacement:

• The item must be unused, unwashed, and in the same condition that you received it.
• If an item arrives damaged, defective, or with printing errors, please email us with clear photos showing the issue, and we will send a free replacement or issue a full refund immediately.

3. Return Shipping Fee

Customers are responsible for paying the shipping costs for returning non-defective items. Return shipping costs are non-refundable.

4. Return Address Instructions

Please do not send your purchase back without contacting us first. To initiate a return and receive the appropriate return address for your package, please email us at support@threadylane.com with your order number.

5. Refund Processing Time

Once your returned item is received and inspected, your refund will be processed back to your original payment method (PayPal) within 3 to 5 business days.